Resources for Families Seeking Services
At the heart of our organization is a dedicated and passionate Board of Directors who provides strategic guidance, oversight, and unwavering support for our mission. Comprising leaders from diverse backgrounds and industries, our board members bring a wealth of experience and a shared commitment to making a positive impact in the communities we serve.
Thank you to the individuals who help shape our vision and drive our efforts forward.
Access to Services
Cardinal Innovations Healthcare has a 24-hour, toll-free number, which is answered by our Access Call Center staff.
The Access/Crisis number 1-800-939-5911. Write this number on something you always have with you. Use this number to get information, referrals to community organizations, to request services or to get help or advice in a crisis. Professionals answer the phone at the Access Call Center 24 hours a day, 7 days a week and 365 days a year for the following needs:
- Telephone assessments and enrollment of individuals for mental health, intellectual and developmental disabilities, and substance use disorder services.
- Information on community resources for mental health, intellectual and developmental disabilities and substance use disorder.
- Crisis intervention by telephone or to arrange for an emergency face-to-face clinical assessment related to a crisis.
- Referral for services to Cardinal Innovations Healthcare local network of providers. If you are not currently receiving treatment but would like to, your first step is to call the Access Call Center to make an appointment for evaluation and intake.
State-funded services
For individuals without Medicaid
Carolna Behavorial Health Centers manages state-funded services for mental health, intellectual and developmental disability and substance use disorder services in the 20-county area of Alamance, Cabarrus, Caswell, Chatham, Davidson, Davie, Forsyth, Franklin, Granville, Halifax, Mecklenburg, Orange, Person, Rockingham, Rowan, Stanly, Stokes, Union, Vance and Warren counties. State-funded services are available to individuals who do not have private insurance or Medicaid benefits. State services are subject to available funding and are not an entitlement.
Members who receive state-funded services are subject to a sliding-fee scale, which means they may be responsible for some percentage of the cost of services. Additionally, eligibility for some state-funded services is not based on income, such as Respite Care for Developmental Disabilities and Adult Developmental Vocational Programs (ADVP).
Because state services depend on available funds, there may be a waiting list for these services. A waiting list may be necessary when the demand for services is greater than available resources (non-Medicaid funds only) or when service capacity is reached and there are no available providers for the service. The Cardinal Innovations Healthcare Utilization Management Department maintains a waiting list for all services that meet service capacity or funding limitations.
Services are offered for mental health, intellectual/developmental disability and substance use disorder needs at several levels: basic, basic augmented and enhanced. The services that you may be eligible for are based on your needs, treatment history and the state’s definition of medical necessity.
Community Works!
Residential Supports offers habilitation and support services to individuals in a residential setting in Mecklenburg County. These services are designed to assist with the development, maintenance, or improvement of skills needed for daily living. The support provided may include help with acquiring, retaining, or enhancing abilities in areas such as:
- Personal grooming and cleanliness
- Bed-making and household chores
- Eating and the preparation of food
- The social and adaptive skills necessary to enable the individual to reside in the least restrictive and most normalized community-based residential setting possible.
Eligibility Criteria:
- Current Psychological Evaluation (within 5 years), outlining the Intellectual/Developmental Disability
- Age 18 or older
Project SEARCH is an international program model that provides work experience to assist youth and adults with significant disabilities in making successful transitions from school to work.
The Project SEARCH program is a business-led, one-year program that takes place entirely at the workplace with a combination of classroom instruction, career exploration, and hands-on training through worksite rotations. After the program ends, participants are supported with obtaining and maintaining competitive employment.